Legal & Compliance

1.1. This Agreement defines the general provisions of the crypto-to-cash exchange service provided by CryptoEx at events worldwide (hereinafter referred to as the Service Provider).

1.2. A Client is any user who wishes to use and is using the services of the Service Provider at physical events and conferences.

1.3. The Service Provider and the Client will be referred to as the Parties in this Agreement.

1.4. The Parties recognize this Agreement as legally binding. The Agreement is concluded when the Client submits an exchange request through our platform or at an event booth.

1.5. The Service Provider reserves the right to amend the provisions of this Agreement by publishing changes on the website.

2.1. The Service Provider offers face-to-face cryptocurrency exchange services at blockchain conferences, tech summits, and similar events worldwide.

2.2. We support 20+ major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and others, exchangeable for 10+ fiat currencies including USD, EUR, GBP, and more.

2.3. The Service Provider reserves the right to independently change the list of available cryptocurrencies and fiat currencies for exchange.

3.1.1. Provide the Client with secure crypto-to-cash exchange services at designated event locations.

3.1.2. Provide informational and technical support via Telegram or WhatsApp related to the exchange process.

3.1.3. Store transaction data (amounts, wallet addresses) and provide them upon request of the Client for a period of 90 days.

3.1.4. Keep confidential and not disclose to third parties any information regarding transactions and personal data of Clients, except in cases of legal court rulings or official requests from regulatory authorities.

3.1.5. In cases where funds are not received for justified reasons, resolve the issue within 12 hours after the Client submits a complaint.

3.2.1. Provide accurate information and details for transactions. The Service Provider is not responsible for non-receipt of funds if incorrect information is provided.

3.2.2. Provide a real, verified, and accurate contact (Telegram/WhatsApp) for communication.

3.2.3. Ensure the confidentiality of information received while using the services.

3.2.4. Comply with all requirements listed in this Agreement.

3.2.5. Promptly notify the administration about non-receipt of funds within 30 calendar days. After this period, claims are not accepted.

4.1. The exchange begins when the Service Provider receives cryptocurrency confirmation at the event location.

4.2. The exchange rate is fixed for 20 minutes from the moment the request is submitted. If the transaction is not completed within this time, the current rate applies.

4.3. An initiated exchange cannot be canceled after cryptocurrency has been transferred.

4.4. If the received cryptocurrency amount differs from the specified amount, the exchange is processed for the actually received amount.

4.5. All exchange operations are conducted face-to-face at event locations with proper verification procedures.

5.1. The Service Provider is not responsible for errors made by the Client during the exchange process.

5.2. The Service Provider is not responsible for blockchain network delays or issues.

5.3. The Service Provider does not verify the source of Client's cryptocurrency and assumes funds are legally obtained.

5.4. Using our service for fraudulent or illegal activities is strictly prohibited and subject to legal prosecution.

6.1. The Client must transfer cryptocurrency exclusively from their own wallet and assumes full responsibility for the origin of these funds.

6.2. The Service Provider reserves the right to request additional verification for large transactions.

6.3. By using our service, the Client accepts all requirements and agrees to act in accordance with this Agreement.

1.1. This AML/KYC Policy confirms our commitment to processing transactions and payments in compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

1.2. We take measures to ensure transaction security, prevent money laundering, terrorist financing, and other illegal activities.

1.3. Our platform uses security protocols that comply with international AML/KYC standards.

2.1. For transactions below certain thresholds, basic verification via Telegram or WhatsApp is sufficient.

2.2. For larger transactions, we require identity verification including government-issued ID and proof of address.

2.3. We reserve the right to request additional documentation or information for any transaction if deemed necessary.

2.4. Failure to provide requested verification documents may result in transaction cancellation.

3.1. All transactions are monitored for suspicious activity and compliance with regulations.

3.2. We use automated systems and manual reviews to detect potentially fraudulent or illegal transactions.

3.3. Suspicious transactions will be investigated and may be reported to relevant authorities.

3.4. We block transactions involving sanctioned individuals, entities, or jurisdictions.

4.1. Using our service for money laundering, terrorist financing, or other illegal purposes is strictly prohibited.

4.2. Transactions involving stolen cryptocurrency or proceeds from illegal activities are prohibited.

4.3. Creating multiple accounts to circumvent verification requirements is prohibited.

4.4. Providing false information or documents during verification is prohibited.

5.1. We comply with international sanctions programs including those imposed by the UN, EU, and US.

5.2. We do not provide services to individuals or entities from sanctioned countries or jurisdictions.

5.3. Our platform uses security protocols that block accounts and wallets subject to international sanctions.

6.1. We are obligated to report suspicious activities to relevant authorities as required by law.

6.2. We maintain detailed records of all transactions for regulatory compliance purposes.

6.3. We cooperate fully with law enforcement and regulatory investigations.

7.1. Violation of this AML/KYC Policy may result in account suspension or termination.

7.2. We reserve the right to freeze funds pending investigation of suspicious activities.

7.3. Violations will be reported to appropriate authorities and may result in legal prosecution.